In this course over six modules you’ll begin by looking at the definition of effective business communication, the use of appropriate language and tone, how to plan your communication and the forms of written communication. You’ll also cover face-to-face communication, how to communicate effectively by phone, presentation skills and listening skills. Finally, you’ll look at online communication and how to effectively communicate online focusing on email, texts, online conferencing and more.
Effective communication skills are essential to master as they’re often at the top of the list of qualities demanded by employers.
This is a truly comprehensive communications training course, which can be studied flexibly either within one of our centres or online, at home or work.
Through studying this communications course, you will learn how to
communicate effectively and professionally within the business
environment, and be able to demonstrate the practical skills you’ll have
Who Should Attend
If you work as a PA, Admin Assistant, Office Administrator, Secretary or
Receptionist, you will be dealing with business communications on a
daily basis. This course will ensure you produce the highest quality
communications enabling you to portray a professional representation of
the business you work for. It’s also the perfect course for anyone
looking to work in these types of roles, as employers will be confident
in your ability to handle their business communications
RequirementsHave a computer preferably a laptop with any operating system: Windows, Mac OS X, or Linux
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