Managing Internal & External Workplace Communications - The Technological Approach


What's more, our online system will help you track your progress and take you straight back to where you left off, as well as help build your motivation. There is also a generous six-month window to complete the programme. You don’t need to load software onto your computer and you’ll need broadband, plus Microsoft Word 97 or above (or a word-processing program fully compatible with Word).

The course is highly practical in nature – it is structured to help you in your role and includes a planning information exercise that you can apply directly to the workplace.

In this age of ever-growing information, understanding effective methods of communication in your organization is a key skill. You will cover the skills needed to manage both internal and external communication. The course also looks at how information flows in an organization, how to turn data into information, and how to turn information into knowledge.

Who Should Attend

A broad reaching course that is suitable for anyone who feels they need to improve their communication skills. Also great for those individuals being given, or looking for, more responsibility.


Have a computer preferably a laptop with any operating system: Windows, Mac OS X, or Linux


This course covers the following key areas: -

  • Managing Internal Workplace Communications
  • Managing External Workplace Communication
  • Importance of Information
  • What is Knowledge?
  • Information Management
  • Planning Information Exercise
  • Career and work-focused learning
  • Specially designed learning activities help you put into practice the new habits and skills you have gained. They reinforce your learning and create a memorable course-style.
  • Interactive ‘Quick Quizzes’ give you the chance to test your new-found knowledge
  • Learning bookmarks built into the system, so you can easily start again where you left off
  • Automatic progress tracking helps you see your progress, building up your motivation.

Course Schedules


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